Privacy Policy and Terms of Use

Website Privacy Policy

Gilbert Physical Medicine (“GPM,” “we,” “us,” or “our”) respects your privacy. This Website Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit www.gpmedaz.com or use a website feature that links to this policy.

This Website Privacy Policy concerns general website activity. Our separate Notice of Privacy Practices explains how we use and disclose protected health information and describes your HIPAA rights. The website must prominently link to the current Notice of Privacy Practices at the approved public asset location.

Information you provide

You may provide information when you contact us or submit an appointment request. Depending on the feature used, this may include:

• Name.
• Telephone number.
• Email address.
• Whether you are a new or existing patient.
• Preferred contact method.
• Preferred appointment day or time.
• Optional notes.

Do not include diagnoses, symptoms, treatment details, Social Security numbers, insurance identifiers, payment-card information, or other medical or sensitive information in an optional website notes field.

Submitting an appointment request does not confirm an appointment and does not create an emergency-response channel. We will contact you to discuss availability. For a medical emergency, call 911.

Information collected automatically

When you use the website, our hosting, security, and technical service providers may automatically process limited technical information, such as:

• Internet Protocol address.
• Browser and device type.
• Operating system.
• Pages requested and referring page.
• Date, time, and approximate request location.
• Cookie or similar technical identifiers needed for website operation, security, preferences, or performance.

Reviews and third-party content

The Reviews page may display Google review content through Trustindex. Loading or interacting with that content may allow Trustindex or Google to receive technical information under their own privacy practices. Links to third-party websites and services are governed by those parties’ policies, not this policy.

How we use information

We may use website information to:

• Respond to questions and appointment requests.
• Contact you using the method you request.
• Operate, secure, troubleshoot, and improve the website.
• Detect fraud, misuse, or security incidents.
• Comply with legal obligations.
• Protect the rights, safety, and property of patients, visitors, GPM, and others.

How we share information

We may share information:

• With service providers that support website hosting, security, forms, communications, reviews, and related operations, subject to appropriate contractual and legal requirements.
• When required by law, court order, subpoena, or valid legal process.
• To protect health, safety, rights, or property.
• In connection with a lawful organizational transaction, subject to applicable privacy obligations.
• With your direction or consent.

We do not sell protected health information. We do not use protected health information for marketing without any authorization required by law.

Cookies and similar technologies

The website may use cookies or similar technologies that are necessary for core operation, security, user preferences, or performance. Third-party content may set or access its own identifiers. Browser controls may allow you to block or delete cookies, although doing so may limit some website functions.

Analytics and advertising tools must not be activated on the production website until their exact data collection, consent requirements, configuration, and disclosure language have been reviewed and approved. If those practices change materially, this policy must be updated before or when the change takes effect.

Data security

We use reasonable administrative, technical, and physical safeguards appropriate to the information and the services involved. No internet transmission or storage system can be guaranteed to be completely secure.

Do not send medical or other sensitive information through an ordinary website field unless the field is expressly identified and approved for that purpose.

Data retention

We retain information only as long as reasonably necessary for the purposes described in this policy, to meet operational needs, and to satisfy legal, regulatory, security, and recordkeeping obligations. Retention periods may vary by information type and system.

Your choices

You may:

• Choose not to submit information through the website and contact us by telephone instead.
• Adjust cookie settings through your browser.
• Request information about our website privacy practices using the contact information below.
• Exercise rights concerning protected health information as described in our Notice of Privacy Practices.

Children’s privacy

The website is intended for a general audience and is not designed for children to submit information independently. A parent or legal guardian should submit appointment requests for a minor.

Changes to this Website Privacy Policy

We may update this policy to reflect changes in technology, services, legal requirements, or our practices. The current version will display its effective date and last-updated date.

Privacy contact

Terms of Use

By accessing or using this website, you agree to these Terms of Use. If you do not agree, do not use the website.

Educational information only

Website content is provided for general educational and informational purposes. It is not individualized medical advice and is not a substitute for evaluation, diagnosis, or care from a qualified health care professional.

No provider-patient relationship

Using the website, sending a message, or submitting an appointment request does not by itself establish a provider-patient relationship. A provider-patient relationship is established only through GPM’s applicable intake, consent, and clinical processes.

Emergencies

The website is not monitored as an emergency service. If you believe you may be experiencing a medical emergency, call 911 or seek immediate emergency care.

Appointment requests

An online appointment request is a request for follow-up, not a confirmed appointment. Do not rely on the website for time-sensitive care. Do not include medical or sensitive information in an optional notes field.

Accuracy and availability

We work to keep website information accurate and useful, but health information and practice details may change. We do not guarantee that every page will always be complete, current, error-free, or continuously available. Contact GPM directly to confirm current services, hours, availability, and instructions.

Third-party links and services

The website may link to or display content from third parties. Those services are provided under their own terms and privacy practices. A link or embedded service does not imply that GPM controls or guarantees the third party’s content, availability, security, or practices.

Intellectual property

Unless otherwise stated, website content, branding, layout, graphics, and original materials are owned by or licensed to GPM and are protected by applicable law. You may view and print reasonable portions for personal, noncommercial use. You may not reproduce, distribute, modify, sell, or commercially exploit website materials without permission.

Acceptable use

You may not:

• Attempt to gain unauthorized access to the website, accounts, systems, or data.
• Introduce malicious code or interfere with website operation.
• Use automated methods to overload, scrape, or disrupt the website except as permitted by law and published technical controls.
• Use the website for unlawful, fraudulent, abusive, or harmful activity.
• Misrepresent your identity or submit information on behalf of another person without authority.

Disclaimer

To the extent permitted by law, the website and its content are provided on an “as available” basis without warranties of uninterrupted availability or fitness for a particular purpose. Nothing in these Terms limits rights or responsibilities that cannot legally be limited.

Limitation of liability

To the extent permitted by law, GPM is not responsible for indirect, incidental, special, consequential, or punitive damages arising from use of, inability to use, or reliance on the website or third-party content. This provision does not limit liability where limitation is prohibited by law.

Governing law

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles, except where federal law controls.

Changes to these Terms

We may update these Terms. The current version will display its effective date and last-updated date. Continued use after an update constitutes acceptance to the extent permitted by law.

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